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Privacy Policy
The type of personal information we collect
We currently collect and process the following information:
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Personal identifiers, contacts and characteristics (for example, name and contact details)
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Messages submitted via the website
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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Contact us with enquiries and comments
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Providing a testimonial to post on the site
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We use the information that you have given us in order to provide you with the information and services you requested including newsletters and for administrative purposes.
We may share this information with associates working to deliver the services of Ten Opal Square.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is through your consent. You are able to remove your consent at any time. You can do this by emailing Lucy@tenopalsquare.co.uk
How we store your personal information
Your information is securely stored.
We will retain your contact details for as long as we contract with you and for 36 months thereafter;
We will retain your contact details and content of the message sent via the website for 36 months if you have enquired about our services, thereafter they will be deleted;
We will retain your contact details indefinitely if you have consented to receiving marketing materials from us. Should you choose not to receive further information about us or our services, please contact lucy@tenopalsquare.co.uk;
We will retain your financial information for as long as we contract with you and thereafter, for the permitted period of time required by law;
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or if this is not possible (for example, because your personal information has been stored in back up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How we store your personal information
Your information is securely stored.
We will retain your contact details for as long as we contract with you and for 36 months thereafter;
We will retain your contact details and content of the message sent via the website for 36 months if you have enquired about our services, thereafter they will be deleted;
We will retain your contact details indefinitely if you have consented to receiving marketing materials from us. Should you choose not to receive further information about us or our services, please contact lucy@tenopalsquare.co.uk;
We will retain your financial information for as long as we contract with you and thereafter, for the permitted period of time required by law;
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or if this is not possible (for example, because your personal information has been stored in back up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Cookies and similar technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
Our site is hosted by Wix, who explain their use of Cookies here: https://www.wix.com/about/cookie-policy
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.
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How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Lucy@tenopalsquare.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk